1. What should I do if I forget my password? If you forget your Gaiyo password, you can easily reset it yourself. 2. How do I request a new password? 3. How do I use the login token? 4. What if it doesn’t work? In short: if you have forgotten your password, you can reset it via “Forgot your … Lees verder
1. What should I do if my password has expired? If your password for account activation or card application has expired, you can easily reset it yourself. 2. How do I request a new password? 3. How do I use the login token? 4. What if it doesn’t work? In short: if your password has expired, you can … Lees verder
1. What is my username? Your username is the email address that your employer has registered with Gaiyo on your behalf. 2. What do I use this username for? You use this email address to log in to: 3. Can I change my username myself? No. Your username (your business email address) is managed by your employer. 4. What … Lees verder
1. What is a Gaiyo Account? Your Gaiyo Account is the central access point to all of Gaiyo’s business mobility services. With a single account, you have access to your portal, app, and card, which you can use to arrange and manage all your travel and mobility needs. 2. What does my Gaiyo Account consist of? A Gaiyo … Lees verder
1. Can I use the Gaiyo App to travel on public transportation?? Yes. With the Gaiyo App, you can travel on all Dutch public transport (train, bus, tram, and metro). You can easily purchase tickets directly in the app. 2. How do I plan a trip in the App? 3. How do I purchase tickets … Lees verder
1. Where is the Gaiyo Card valid? Yes, the Gaiyo Card can be used throughout the Netherlands with all transport operators that accept the OV-chipkaart. This applies to: 2. How does it work in practice? 3. Are there any exceptions? Yes, a few: 4. What else should I pay attention to? In short: the Gaiyo Card can be used … Lees verder
1. Does the Gaiyo Card work the same as a public transport chip card? Yes. The Gaiyo Card functions exactly like a regular public transport chip card. You use the card to check in and out at gates and card readers on public transport. 2. How do I check in? 3. How do I check out? 4. Where … Lees verder
1. Can I check out later with NS? Yes. When traveling with NS, you can check out later in the day: 2. What if I only discover this later (or receive a notification)? In that case, you can use the refund service via [uitcheckgemist.nl]. There, you can do the following in a few steps: 3. What if the … Lees verder
1. Can I permanently change my travel class? Yes, but this must always be done through your employer or manager. The standard travel class linked to your Gaiyo Account is part of the agreements your employer has made with Gaiyo. 2. How does a permanent class change work? 3. What is the difference with a temporary class change? … Lees verder
1. Can I change my travel class with the Gaiyo Card? Yes. You can load a temporary class change to NS 1st class onto your Gaiyo Card via the “Today 1st class” product. 2. How does a temporary class change work? The class upgrade is valid until 4:00 a.m. or until you cancel the temporary class upgrade yourself. 3. … Lees verder
