PART II A: SPECIAL PART – Public transport (train) E-ticket Conditions

1. If a Customer books an OV ticket (from now “E-ticket”) through Gaiyo, then these OV E-ticket terms and conditions will apply to the use of this ticket.
   1. The OV E-ticket (henceforth “E-ticket”) obtained through Gaiyo is a valid ticket only if all of the following conditions are met:
   2. The E-ticket is only a valid ticket for transportation by train via the route, on the date and in the class specified on the E-ticket.
   3. An E-ticket one-way ticket can be used once. An E-ticket day return can be used once for the outward journey and once for the return journey.
   4. The E-ticket is only a valid ticket with the carriers listed on the E-ticket, unless the E-ticket specifically states “free of charge”.
   5. The E-ticket is only a valid ticket if it is checked in at a gate or post with a 2D barcode reader.
   6. The E-ticket Dal is only a valid ticket during the off-peak hours indicated on the ticket. Outside these off-peak hours, the E-Ticket Dal is not a valid ticket. This means that both the start and end of the journey must be within these off-peak hours.
   7. The E-ticket must – in accordance with the instructions at the time of purchase – be printed or loaded into an app on a cell phone or tablet.
   8. The E-ticket is personal and non-transferable. At checkpoints, all Passengers 12 years and older must show a valid photo ID (passport, identity card or driver’s license). The name on the identity document must match the name on the E-ticket.
   9. The E-ticket is valid only for the selected route, period and class indicated on the E-ticket.
   10. The E-ticket must be kept until beyond the exit of the destination station.
   11. The E-ticket is only a valid ticket if it is clearly legible printed, or can be displayed on the cell phone or tablet. The latter requires sufficient screen size and quality. E-tickets that are poorly displayed, illegible or edited may be rejected and considered invalid.
   12. If the E-ticket cannot be displayed correctly during a check, for example due to malfunctions of the phone, tablet or because they are not charged, it is not a valid ticket.
   13. An E-ticket must have been purchased before the start of the journey.
   14. An E-ticket purchased after the start of the journey is not a valid ticket.
   15. For travel in the Intercity direct between Rotterdam Central and Schiphol Airport an Intercity direct supplement is required. This can be purchased from the NS ticket machine.
   16. For travel on the domestic route of ICE International, an ICE International supplement is required. This can be purchased from the NS ticket machine. For travel on the domestic route of Intercity Brussels, an Intercity Direct supplement is required if the IC Brussels travels on the HSL (Hogesnelheidslijn) between Schiphol Airport and Rotterdam Central. This is indicated on the departure boards on the platforms.
   17. E-tickets are not valid on Thalys and Eurostar trains. An international ticket is required for these trains.
   18. An E-ticket is not valid for transporting a dog or bicycle. For this purpose the Dagkaart hond and Fietskaart dal are available as separate tickets from the NS ticket machines.
   19. Each passenger needs his/her own E-ticket. One E-ticket cannot be used by more than one person at a time.
2. Furthermore, train operators are entitled to refuse to accept the E-tickets as a valid ticket in case of misuse or improper use.
3. An E-ticket does not entitle the holder to a seat.
4. These conditions apply in addition to the General Transport Conditions of the rail operator that provides the transport, as stated in the Mobility Providers section under City and Regional Transport.

Last update of this special section 17 June 2022.

PART II B: SPECIAL SECTION – Pilots

The Company is operating an additional Pilot in some areas of the Netherlands. Additional terms and conditions apply to each Pilot, and if the Customer complies, the Customer can make use of the extras offered by this Pilot.

Credit Leidsche Rijn

This action is designed to introduce residents of Leidsche Rijn to shared mobility with shared mobility.
While registering for this trial, the following condition applies apply:

● Registration is possible between October 3, 2022 and December 31, 2022;
● A maximum of 1,000 participants can participate, after that registration;
● You have never received €5 or more like €5 travel credit in your wallet.
● The residential address must match the address of registration address of registration;
● Living in a ZIP code area with initial letter(s):
● 3451 A,B,C,D,E,G,H,J,K,L,P,R,S,T,V,W, X, Z
● 3452 A,B,C,D,E,J,K,L,M,N,R,S
● 3453 H,J,K,L,M,N,P,R,S,T,V
● 3454 A,B,C,D,E,G,H,J,K,L,M,N,P,R,S,T,V,W,X
● 3455 R,S
● 3481 Z
● 3528 A,B
● 3541 A,B,C,D,E,R,S,T,V
● 3543 A,B,C,D,E,G,H,J,K
● 3544 A,B,C,D,E,H,J,K,L,M,NP,R,S,T,V,W,X,Z
● 3545 D,E,N
● 3546 P

● The organization may change the conditions of action at any time and disallow participants;
● Participants participating in this action are expected not to unsubscribe unsubscribe from emails and delete the app until at least December 31 December 2022. The organizer reserves the right to withdraw the allocated credit from the wallets if this condition is met.

Participants who meet the above condition will receive €40 travel credit, to be spent on partial mobility in Gaiyo. The travel credit expires December 31, 2022 (11:59 p.m.). All remaining credit obtained through Gaiyo will automatically disappear from your wallet.
This promotion is made possible on behalf of Gaiyo. We work according to the legal guidelines for privacy and (personal) data administration.

Utrecht Travel Credit

This action is intended to introduce residents of Utrecht living around the Westelijke Stadsboulevard to shared mobility.

While applying for this pilot the following conditions apply:

• You must live in Utrecht within the postal code(s) 3526 t/m 3528, 3531 t/m 3534, 3542, 3551 t/m 3555 and 3561 t/m 3564;
• You must not have a Gaiyo account older than 14 days;
• Travel credit is not valid for street parking and public transport
• You can apply between July 18, 2022 and March 31, 2023;
• A maximum of 2,300 participants can participate, after that the registration closes.
• After creating a full account, participants who meet the above condition will receive a €40 travel credit to spend on shared mobility in Gaiyo. The travel credit is valid for up to 1 year.

This promotion is made possible partly on behalf of the City of Utrecht, Gaiyo and the share providers in Utrecht. They work according to the legal guidelines for privacy and (personal) data administration.

Leidsche Rijn Pilot additional terms and conditions

The Pilot has a start date of mid-September 2020 and ends by operation of law on June 30, 2022. The Company may change the duration of the Pilot. If this is the case, the Participant will be informed as soon as possible;

The aim of the Pilot: To gain insight into the conditions under which residents of a VINEX expansion location such as Leidsche Rijn are prepared to make use of the transport services offered in Gaiyo by the Mobility Providers:

• requirements and wishes of the Participants with regard to what is offered, as well as;
• preconditions that the government must fulfil to make the introduction of Mobility as a Service (MaaS) successful.

Insight into the effect of the offered MaaS: to what extent will the MaaS offer lead to (sustainable, future-proof) changes in the mobility behaviour of Leidsche Rijn residents that are in line with Utrecht policy objectives? This will provide insight into the extent to which MaaS can be deployed to achieve social objectives, including behavioural change for the benefit of public objectives. The following effects are specifically examined:

• what proportion of a transport movement from A to B is accounted for by the various means of transport;
• the number of car movements during peak hours on the slip roads and exits of the A2 and A12, the connecting roads between the inner city and Leidsche Rijn, because residents travel at a different time or by a different mode of transport;
• the proportion of (second) car ownership in Leidsche Rijn and the proportion of car users, as well as the related spatial implications. Insight into the extent to which the Company, with consumers as Participants, can realise a future-proof business case.

Additional Terms

• Participant: The natural person who is a Customer of Gaiyo and as such meets the Criteria for Participation in the Leidsche Rijn Pilot by the Company, thus a Gaiyo Customer also becomes a participant in the Pilot.
• Active Use: Active Use is understood to mean a Participant living in Leidsche Rijn and meeting the Criteria for participation. This participant uses several MaaS functionalities of the MaaS Service for three consecutive months on at least six different days during the Pilot period and after participation has started.
• Target Groups: A group of potential Participants with a travel behaviour that is similar and in line with the purpose of the Pilot as described above.
• Surveys: Feedback in the form of anonymised data resulting from surveys that a Customer completes.
• Leidsche Rijn: The postal code areas as described in the section ‘Criteria for participation in the Leidsche Rijn Pilot project’. This is roughly the territory of the municipality of Utrecht, west of the A2 motorway, including some areas east of this road, such as the Papendorp business park.
• MaaS: (Mobility as a Service): The provision of mobility services, whereby tailor-made travel options are offered to the Customer via Gaiyo with real-time information, including payment and transaction handling if applicable.
• MaaS Functionality: MaaS functionality means that a Customer uses the Gaiyo app (has registered with an account and payment details) and uses the following functionalities: Customise personal aspects and preferences in the Gaiyo app; Plan a trip in the Gaiyo app, book or reserve a trip with one of the connected Mobility Providers; Make a trip with a means of transport from one of the connected Mobility Providers or use a private car to follow the advice. Paying for the trip with the Gaiyo Account and using the received Travel Credit if applicable.
• Pilot: The trial for MaaS with a selected number of Participants from Leidsche Rijn.
• Staff: Persons working for or on behalf of the Pilot and/or Company.
• Travel Credit: The credit that a Participant receives as a value for travelling with affiliated Mobility Providers, which gives a Participant an extra incentive to participate in this trial and contributes to the achievement of the objectives.
• Pilot Website: https://www.gaiyo.com/leidsche-rijn;

Pilot

• Duration of the Pilot: The Pilot is scheduled to start in mid-September 2020, and to end automatically in June 30, 2022.
• Objective of the Pilot: To gain insight into the conditions under which residents of a VINEX expansion location such as Leidsche Rijn are prepared to make use of the transport services offered in Gaiyo by the Mobility Providers:
  • Requirements and wishes of the Participants with regard to what is offered, as well as
  • Preconditions that the government must fulfil to make the introduction of MaaS successful.
  • Insight into the effect of the offered MaaS: to what extent will the MaaS offer lead to (sustainable, future-proof) changes in the mobility behaviour of Leidsche Rijn residents that are in line with Utrecht policy objectives? This will provide insight into the extent to which MaaS can be deployed to achieve social objectives, including behavioural change for the benefit of public objectives. The following effects are specifically examined:
  • What proportion of a transport movement from A to B does the various means of transport make?
  • The number of car movements during peak hours on the slip roads and exits of the A2 and A12, the connecting roads between the inner city and Leidsche Rijn, because residents travel at a different time or by a different mode of transport;
  • The proportion of (second) car ownership in Leidsche Rijn and the proportion of car users, as well as the related spatial implications. Insight into the extent to which the Company, with consumers as Participants, can realise a future-proof business case.
• Purpose of the Agreement: The purpose of the Agreement is to conclude an agreement for participation in the Pilot.
• Duration of the Agreement: The Agreement between the Participant and the Company runs until the end date of the Pilot and then ends automatically by operation of law.
• Scope/Applicability: This Special Section applies to the Pilot only.
• Location: These General Terms and Conditions have been placed on the Pilot Website and can be consulted there.
• Criteria for participation Leidsche Rijn Pilot
  The Pilot defines criteria for participation. These criteria are that the Pilot participant:
  • Must have an iPhone (iOS 11.1 or higher) or Android (5.0 or higher) smartphone for which Gaiyo is available from the Apple App Store or Google Playstore;
  • Download and activate the Gaiyo app;
  • Has correctly completed the registration process and accepted these Terms and Conditions;
  • Provided an existing and personal email address and telephone number for correspondence and contact;
  • You are at least 18 years old and thus entitled to accept these Terms and Conditions;
  • The residential address of the Participant must correspond to the address of registration;
  • Living in a postal code area with beginning of letter(s):
  • 3451 A,B,C,D,E,G,H,J,K,L,P,R,S,T,V,W, X, Z
  • 3452 A,B,C,D,E,J,K,L,M,N,R,S
  • 3453 H,J,K,L,M,N,P,R,S,T,V
  • 3454 A,B,C,D,E,G,H,J,K,L,M,N,P,R,S,T,V,W,X
  • 3455 R,S
  • 3481 Z
  • 3528 A,B
  • 3541 A,B,C,D,E,R,S,T,V
  • 3543 A,B,C,D,E,G,H,J,K
  • 3544 A,B,C,D,E,H,J,K,L,M,NP,R,S,T,V,W,X,Z
  • 3545 D,E,N
  • 3546 P
• Participant selection and application: Participants who fulfil the Eligibility Criteria are eligible to take part in the Pilot. In case of excessive registrations, the Company is entitled to select and admit the most suitable potential participants to the Pilot. The Company reserves the right to reject applications for participation without giving any reason or to put them on a waiting list.
• Conclusion of Agreement: The offer of the Pilot to conclude an Agreement is always made subject to final acceptance by the Company and as such is to be regarded as a conditional offer. The Company shall validate the data provided by the Participant and, in case of doubt, may request the Participant to provide additional information. The Company is at all times entitled to refuse an application (retrospectively) (for example if it does not meet set criteria for participation). The Company will inform the applicant of a refusal as soon as possible by email.
• Acceptance terms and condition Mobility Providers: By entering into the Agreement, the Participant also indirectly accepts the terms and conditions of the currently connected Mobility Providers.
• Permission to retrieve travel data: Participant gives the Company explicit permission to request the usage and transactions from the Mobility Provider where the Travel Credit is used. This data is used in a consumption overview for the Participant, as well as being used to improve the Pilot; The Participant also agrees to the access that the participating authorities have to this (anonymised) travel data, within the framework of the GDPR. The purpose of this is to take effective measures to achieve the public objectives of the Pilot.
• Participation/Account creation Gaiyo if you do not meet the above conditions: You can also use Gaiyo and/or create an Account with Gaiyo if you do not meet the above conditions. However, you will not receive the benefits/trial offers that belong to the Pilot Leidsche Rijn.
• The Participant receives a value in the form of Travel Credit to achieve the Pilot Objective. This Travel Credit can be redeemed at the connected Mobility Providers.
• The period of use of the Travel Credit starts when the Participant has created an Account and completed the application and the Agreement is definitive. The amount of Travel Credit can vary.
• The Travel Credit can never be exchanged for money and/or other products other than those intended in the Pilot.
• Should the Participant consume more Travel Credit than the Company has made available for this Pilot, the Participant must reimburse this themselves.
• The Company may freeze the Travel Credit at any time, if it sees fit to do so.
• Travel Credit can only be used with affiliated Mobility Providers.
• Any travel credit that has not been used by the end of the term will expire immediately.
• No monetary claim can be made on Travel Credit.
• The costs incurred for the use of services of Mobility Providers that are not included in the participant’s Travel Credit shall be borne entirely by the participant.
• With Active Use, the Company makes more Travel Credit available, including for example a trial offer for a shared car to be determined by the Company.
• Checking Fraud – The Company reserves the right to check the data provided by the Participant as part of the fight against Fraud. The suspicion of Fraud is a reason to terminate the Agreement with immediate effect in accordance with the provisions of these General Terms and Conditions. All Travelling credits will lapse in the event of Fraud. In the event that the Company has already paid out Travel Credit to the Participant, the Participant is obliged to repay this Travel Credit to the Company. If the Company establishes that the Participant has committed Fraud in any way, the Participant shall forfeit in favour of the Company an immediately payable fine, which is not subject to moderation, equal to the amount of the Travel Credit that was wrongfully used, with a minimum of € 50 (fifty euros) for each act of fraud, without prejudice to the Company’s right to recover from the Participant the damage actually suffered by the Company and/or related Mobility Providers.
• Obligations of the Participant: The Participant must behave as a good holder of the provided Gaiyo app and use it only in the manner and for the purpose agreed with the Pilot. The Participant must act in line with the purpose of the Pilot. The Participant, by accepting these General Terms and Conditions, expressly grants permission to the Company to register the use of different Mobility Providers with respect to travel movements and to process this data for determining the use of the Travel Credit as well as to use this data for the implementation and improvement of the Pilot/continuing development of the Gaiyo app. The Participant is required to provide further information in the form of surveys during the Pilot’s term. The surveys will be offered via email. In the event of a (temporary) change in the personal situation of a Participant which has consequences for the participation in the Pilot, as referred to in criteria mentioned in Article 3.1 or stay abroad, the Participant is required to immediately inform the Company. With such a change in the situation, the Company will reassess whether the Participant meets the participation criteria for the Pilot. If during the participation in the Pilot, the residential location changes, the Participant should also update this change in the Gaiyo app within five working days. Once the location has changed, the Company will check if the Participant still meets the participation criteria of the Pilot. If it appears that the Participant still meets them, participation in the Pilot will continue. If it appears that the Participant no longer meets the participation criteria of the Pilot, participation in the Pilot will be terminated. The Participant loses the outstanding Travel Credit but does not have to repay the used Travel Credit. The Participant is required to report any known faults with the use of the Gaiyo app to the Company in order to be able to use the Travel Credit. The Gaiyo app and the Travel Credit are intended for strictly personal use and are non-transferable. The Participant must not allow third parties to use the Travel Credit. If the smartphone containing the Gaiyo app is used by anyone other than the Participant without the permission of the Company, this will be seen as fraud;
• The Company’s obligations: The Company aims to resolve any problems as soon as possible, preferably before they are addressed;
• Force majeure: The Company is not bound to fulfil any obligation under the Agreement if it is prevented from doing so as a result of Force majeure. The Company may suspend its obligations under the Contract for the period that the Force Majeure Event continues. If the Company has not fulfilled its obligations under the Agreement for longer than the Pilot term due to Force Majeure, the Company shall be entitled to terminate the Agreement without the obligation to pay any damages to the other party, by the end of the Pilot term;
• Liability of the Participant towards the Company: The Participant is liable and shall fully indemnify the Company for all damage the Company suffers and/or claims of third parties, arising as a result of a. any failure of the Participant to fulfil their obligations under the Agreement, the General Terms and Conditions belonging thereto and/or b. any unlawful act of the Participant. The Participant also indemnifies the Company for all judicial, extrajudicial and other costs (including costs for legal assistance) related to the failure or wrongful act of the Participant, or circumstances of the case which have to be at the expense and risk of the Participant.
• Liability of Participant towards Third Parties: The Participant is liable towards Third Parties for damage resulting from the breach by the Participant of the terms and conditions of the Agreements and the General Terms and Conditions applicable thereto. The Participant shall indemnify the Company and/or the Pilot for claims in this respect.
• Liability of the Company towards the Participant: The Company is not liable for damage that is a direct consequence of: the mutilation, delay, deflection as well as unauthorised access to and/or sending of electronic data; the provision of non-up to date, incorrect or incomplete information; The Company is not liable for indirect damage, including, but not limited to, loss of profit, turnover or income and/or immaterial damage. Without prejudice to the provisions of the articles above, the Company’s liability, if any, for each loss-causing event shall be limited to an amount of € 50 per Participant, irrespective of the nature of the liability. Legal claims of the Participant based on the Agreement will expire after six months, counting from the day following the day on which the legal claim(s) arise. The Reward Result will lapse six months after the end of the Reward Period if the Participant does not spend the relevant Reward Result or does not request that it be paid out. The Participant fully indemnifies the Company for all claims by third parties for compensation of damage arising as a result of a. any failure of the Participant to fulfil their obligations under the Agreement, the Participation Conditions and/or b. any unlawful act by the Participant. The Participant also indemnifies the Organisation for all judicial, extrajudicial and other costs (including costs for legal assistance) relating to the shortcoming or wrongful act of the Participant.

Last update of this special section September 20, 2022.

Please refer to the Dutch version of the terms and conditions in case of disputes.