How do I get the lock open on the e-bike or e-scooter?

You can open and lock the e-bikes with the Gaiyo app, make sure you are connected to the internet.

  • 1. Open the reservation and click on “Start the rental”. Note that you need to be near the bike to start the reservation.
  • 2. Go through the verification questions and click “Start riding”.
  • 3. Click on the gray “Lock” icon next to the bike and click open.
  • 4. Now unlock the lock or chain and you can start cycling.
  • 5. Arrived at your final destination? Find a return location via the app.
  • 6. Click “End the rental”, go through the verification questions and lock your bike to end your reservation.