FAQ Category: Refueling and electric charging with Gaiyo

You can! Hold your Gaiyo Card near the reader at Fastned’s fast-charging stations to start charging. Visit the Fastned website for locations.

When charging, the chip in your Gaiyo Card is read. Hold your Gaiyo Card near the reader on the charging station to start or stop charging.

You can charge your car at any public charging point in the Netherlands and abroad. In the Netherlands, you can also charge your car at Q-Park garages, P1 at Schiphol Airport, and at Fastned fast chargers along the highways. The website provides a handy overview of all charging stations in the Netherlands.

You can also use the Gaiyo Card to charge your vehicle. All charging transactions are clearly listed on a single invoice together with all business travel expenses. Do you drive a hybrid car? Then you can refuel and charge with one and the same card.

A separate card is issued for refueling abroad. Ask your employer about the options.

Please contact Gaiyo customer service at 0900-662 46 49 or send an email to business-support@gaiyo.com and provide the error code displayed so that we can resolve the issue for you. Gaiyo is available 24/7.

Contact Gaiyo customer service at 0900-662 46 49 or send an email to business-support@gaiyo.com. Gaiyo is available 24/7.

The PIN code cannot be changed. It is generated and determined by the system during the application process.

Your PIN code is listed in the Gaiyo Portal. 1. Log in here and click on your profile icon at the top right of the screen. 2. Then select “Account settings” In the Your card(s) section, you will see the text “Show PIN code”. Click on this. 4. Your PIN code is now displayed on … Lees verder

Use the Gaiyo Card when refueling as you would a debit card. The transaction is processed via the magnetic strip on the back of the Gaiyo Card. Depending on the equipment at the gas station you are using, insert your Gaiyo Card into the payment card machine or swipe the magnetic strip through the payment … Lees verder