1. Can I use the Gaiyo App to travel on public transportation?? Yes. With the Gaiyo App, you can travel on all Dutch public transport (train, bus, tram, and metro). You can easily purchase tickets directly in the app. 2. How do I plan a trip in the App? 3. How do I purchase tickets … Lees verder
1. Can I use my Gaiyo Card to travel on international trains? No, the Gaiyo Card can only be used for travel within the Netherlands. A separate international ticket is always required for international trains (such as Eurostar, Thalys/Eurostar, or IC Brussels). 2. Are there any exceptions, such as the ICE? Yes. You can travel on ICE trains within … Lees verder
1. Can I travel on the Eurostar with my Gaiyo Card or e-ticket? No. It is not possible to travel on the Eurostar with your Gaiyo Card or a standard Gaiyo e-ticket. 2. How can I travel on the Eurostar? To travel with Eurostar (e.g., Amsterdam – Brussels – London or Paris), you must purchase a separate international ticket. 3. Does this only … Lees verder
1. Can I travel on ICE trains with my Gaiyo card or e-ticket? Yes, you can. You can use ICE trains within the Netherlands without paying a surcharge. 2. On which routes can I travel without paying a surcharge? Domestic travelers can therefore board and alight at Dutch ICE stations at no extra cost. 3. Is a … Lees verder
1. Can I cancel a surcharge that I purchased at the Surcharge Terminal? Yes. A surcharge that you activated with your Gaiyo card at the Surcharge Terminal can be canceled at the same terminal within 30 minutes. The amount will then be automatically refunded. 2. Can I cancel a surcharge that I purchased as an e-ticket via the … Lees verder
1. Can I use the Intercity Direct with Gaiyo? Yes, you can. However, surcharge rules apply to certain routes. 2. When is a surcharge mandatory? For the route Schiphol – Rotterdam (and vice versa), you need an Intercity Direct surcharge. Surcharge-free travel You can travel on these routes without paying a surcharge. 3. How do I purchase the surcharge? Option … Lees verder
An e-ticket for public transport is a digital train ticket that you purchase in advance and use on a specific date, route, and in a selected travel class. This ticket is only valid for the carrier(s) listed on the ticket. A single e-ticket can be used once for a single journey, while a day return … Lees verder
When traveling with an e-ticket for the train, you are required to show valid identification. This is necessary to verify that your name matches the information on the ticket. The identification requirement applies to everyone aged 14 and older. The following documents are accepted as valid ID: Make sure you always have one of these … Lees verder
That’s annoying! Sometimes trains are delayed or canceled due to malfunctions, delays, or incidents. The best course of action in such situations depends on the cause and your travel plans. For answers to frequently asked questions about train stoppages, delays, or other unpleasant situations during your journey, click here. Are you experiencing serious inconvenience or have … Lees verder
An e-ticket for the train is only valid under the following conditions: So make sure you have your e-ticket and ID with you during your journey. Without valid ID, the ticket may be considered invalid.
