What are the costs for renting an OV-fiets?
The costs for renting an OV-fiets can be found in the Gaiyo App and here. You pay per consecutive 24-hour period.
Archieven: FAQs
How can I use an NS bicycle parking facility?
At staffed parking facilities, show your Gaiyo Card to an employee. At unstaffed parking facilities, scan your Gaiyo Card and follow the instructions on the screen. Parking facilities are open from 15 minutes before the first train departure until 15 minutes after the last train arrival.
How can I use an OV-fiets?
At staffed rental locations, show your Gaiyo Card to an employee and they will take care of the rest. To pick up or return a bike at an unstaffed rental location (bike locker), scan your Gaiyo Card at the card reader and follow the instructions.
What is the Gaiyo wallet?
The Gaiyo wallet is a virtual wallet where you can deposit money to rent shared cars, shared scooters, and shared bicycles; you can also use parking services or buy e-tickets for public transportation such as buses, trains, and subways. Advantages of the Gaiyo Wallet.
How can I find my transactions?
1. In the dashboard, click on the menu, the three lines in the top right corner. 2. Then click on “Wallet” 3. Then click on “Transaction history” 4. Here you will find all receipts for your transactions. 5. You can click on the receipt to view all details.
Why do I have to pay a deposit to rent a shared car?
We ask for a deposit when renting a car for unforeseen circumstances. The deposit can be used to rent all shared cars that can be booked through Gaiyo. It is therefore not necessary to submit a new deposit each time. Once the rental has ended, you can submit a request to have the deposit refunded … Lees verder
How do I request a refund of my deposit?
Go to your Wallet in Gaiyo > then click on Deposit & Reservations > Click on the amount of your deposit and you will see “Release deposit” at the bottom of the screen. Click on this to request a release of your deposit. If there are no outstanding payments, we will refund your deposit to your account within 5 to 10 … Lees verder
Insufficient wallet balance
It may happen that you have a balance in your wallet, but it is insufficient to book a service or purchase an e-ticket. You can then immediately top up your wallet to the required balance. Instead of “Confirm selected,” the app will display “Top up.”Because the current balance is insufficient, you can top up the … Lees verder
How can I top up my Wallet?
You can easily deposit money into your Wallet via iDEAL: 1. Click on the three lines in the top right corner and go to “Wallet.” 2. Here you can see your current balance and view your transactions and payments. Tap “Top up” to continue. 3. Select your preferred payment method by tapping on the dropdown … Lees verder
Paying from the Gaiyo wallet
You can always view your balance by going to the wallet. In the transaction overview, you can see your top-ups. You will also find all transactions that have been made when using a shared bike or purchasing a ticket. If you do not have enough balance in your wallet and your balance becomes negative due … Lees verder