Archieven: FAQs

1. How do I report a lost Gaiyo Card? If this does not work, please contact Gaiyo customer service: T: 0900-662 46 49 · E: business-support@gaiyo.com 2. Will my current card be blocked? Yes. As soon as you report a defective/lost/stolen card, the card may be blocked by Gaiyo to prevent misuse. 3. Can I continue to travel while … Lees verder

1. How do I report a broken or defective Gaiyo Card? If this does not work, please contact Gaiyo customer service: T: 0900-662 46 49 · E: business-support@gaiyo.com 2. Will my current card be blocked? Yes. As soon as you report a defective/lost/stolen card, the card may be blocked by Gaiyo to prevent misuse. 3. Can I continue to … Lees verder

1. Can I convert a business trip to a private trip (or vice versa)? Yes. You can classify a trip you have made as a private trip yourself via the Gaiyo Portal or the Gaiyo App. 2. How does this work exactly? 3. Until when can I make this change? 4. How are the costs settled? In short: did you accidentally … Lees verder

1. Can I put in credit to my Gaiyo Card myself? No. It is not permitted to put in credit to the Gaiyo Card yourself, even for private travel. 2. Why am I not allowed to put in credit? 3. Are there any exceptions? Yes. Refunds via uitcheckgehttp://www.uitcheckgemist.nl mist.nl can be loaded onto the card. 4. How can I make … Lees verder

1. Can I put in credit or products onto my Gaiyo Card myself? No. It is not permitted to put in credit or other products onto the Gaiyo Card yourself. 2. Why is this not permitted? 3. How can I get extra products or rights on my card? In short: you should never load products or credit onto the … Lees verder

1. Possible causes 2. Quick checklist (do-it-yourself) 3. Still not working? Please contact Tip: if it concerns rights/budgets from your organization, have your HR/manager check in the management section of the Gaiyo Portal whether the correct products are linked to your account. 4. Common solutions In short: first try another service point and “Pick up orders.” If that doesn’t work, … Lees verder

1. How long is my Gaiyo Card valid without activation? You must activate your Gaiyo Card within 3 months of receipt at a public transport chip card service point. 2. What happens if I don’t activate my card on time? 3. Where can I pick up my travel products? 4. Tip Activate the card as soon as possible … Lees verder

1. Why do I need to activate my Gaiyo Card? The Gaiyo Card will only work once it has been activated. Activation is necessary to link the card to your account and your employer’s mobility services. This must be done within 3 months of receipt. 2. Where do I activate my Gaiyo Card? You can activate the card … Lees verder

1. Can I use the Gaiyo Card immediately? No. Before you can travel, you must first activate the Gaiyo Card. This can be done up to three months after receiving the card. 2. How do I activate my Gaiyo Card? Please note: you are not allowed to load credit onto the card yourself. 3. What services … Lees verder