You only need to be online when you rent the bike and when you end the rental. Once that’s done, you can enjoy the city in offline mode. You unlock the bike with the Gaiyo app, which connects to the smart lock on the bike via Bluetooth.
It is important that you always insert the cable properly into the holder on top of the rear mudguard after unlocking the lock, otherwise the e-bike will still think that the vehicle is locked. As a result, you will not be able to lock your e-bike at the end of your ride. If the e-bike … Lees verder
If the electric assistance does not work from the start of your ride or suddenly stops working during your ride, check that the cable from the lock is properly inserted into the holder on the rear mudguard. Check that the cable is fully inserted into the holder. If the electric assistance still does not work, … Lees verder
Follow the steps below to book a Dott bike via Gaiyo 1. Open Gaiyo and tap the left icon next to Plan your trip at the bottom of the app to open the QR code scanner. 2. Scan the QR code of the Dott bike you want to use. 3. Tap confirm to continue. 4. … Lees verder
Yes, click on your active reservation at the top of the dashboard in Gaiyo and then click on the gray lock icon to close the lock. Please note that the rental costs will continue to accrue. Always put the bike in the physical lock as well! When putting the device in lock mode, you should … Lees verder
Dott uses different zones where you can or cannot park temporarily or end your ride.In general, you cannot end your ride in red zones. You can temporarily lock your Dott bike there to take a break or run some errands. In busy city centers there are special parking zones where you can temporarily lock your … Lees verder
Dott uses many (fixed) locations where you can return the bike. It is therefore possible to return the bike to a different location than where you picked it up. View these locations on the map in the Gaiyo app or in your active reservation.
Een Dott e-bike kan je voor maximaal 2 uur reserveren. De reservering stopt automatisch indien je de maximumduur van 2 uur hebt bereikt. Daarna kan je wel een nieuwe reservering starten.
There are a few reasons why you might be experiencing this problem. Make sure you have carefully followed the instructions for starting a ride. If the bike still won’t start, please contact customer service at support@ridedott.com or by phone: For the Netherlands +31 20 532 1766 For Belgium +32 2 586 22 20 Is something wrong with the Gaiyo … Lees verder
You can lock and unlock the e-bikes using the Gaiyo app. Make sure you have an internet connection. 1. Open the reservation and click on “Start rental”. Please note: you must be near the bike to start the reservation. 2. Go through the check questions and click on “Start driving”. 3. Click on the gray … Lees verder
