1. Can I use the Intercity Direct with Gaiyo? Yes, you can. However, surcharge rules apply to certain routes. 2. When is a surcharge mandatory? For the route Schiphol – Rotterdam (and vice versa), you need an Intercity Direct surcharge. Surcharge-free travel You can travel on these routes without paying a surcharge. 3. How do I purchase the surcharge? Option … Read more
The Mobility Mixx Card can still be used. You can continue to use it to travel on public transport. New colleagues will receive a Gaiyo Card. Employees with cards that need to be replaced will also receive a Gaiyo Card.
With the Gaiyo Card, you can travel on public transport, just like with a Mixx Card. Do you have a Mixx Card? Then your card will not be replaced. New colleagues will receive a Gaiyo Card. Employees with cards that need to be replaced will also receive a Gaiyo Card.
1. Why is travel distance important? To calculate the travel allowance, your employer uses the travel distance between your home and your place of work and/or business destination. This is based on the one-way travel distance in kilometers. 2. How is the travel distance calculated? 3. Can I adjust the calculated travel distance? Yes, as a user, … Read more
1. Log in Via the Portal Via the App 2. Create a new expense claim In the Portal In the App 3. Expense claim status and submission Each expense claim is assigned a status, both in the Portal and in the App: Submit Only approved expense claims will be submitted by Gaiyo to your employer for payment … Read more
1. Log in Via the Portal Via the App 2. Create a new expense claim In the Portal In the app 3. Claim status and submission Each claim is assigned a status, both in the Portal and in the App: Submit Only approved expense claims will be submitted by Gaiyo to your employer for payment at fixed … Read more
1. Where can I submit my expense claims? You can easily submit expense claims via: 2. How do I submit an expense claim via the Gaiyo Portal? 3. How do I submit an expense claim via the Gaiyo App? Haven’t installed the Gaiyo App yet? Click on this link and log in as a business user. 4. … Read more
1. How can I view my trips in the Gaiyo Portal? By logging into the Gaiyo Portal, you can access your personal trip overview. Here you can see all the transactions you have made with your Gaiyo Card, budget, or bookings via Gaiyo. 2. What information can I see about my trips? In the trip overview, you … Read more
1. How can I log in to the Gaiyo Portal? You log in with your Gaiyo Account. These are the same login details you use for the Gaiyo App. Here’s how it works: 2. Which login methods does the Portal support? 3. How does logging in with 2-factor authentication work? When 2FA is enabled for your account: … Read more
The Gaiyo Portal is your personal online user environment within Gaiyo. The portal gives you access to all your mobility options, travel details, and (if applicable) the products and budgets available to you through your employer in a single overview. You can access the Gaiyo Portal via the “My Gaiyo” button at the top right of the Gaiyo Homepage. … Read more
