1. Can I put in credit or products onto my Gaiyo Card myself?

No. It is not permitted to put in credit or other products onto the Gaiyo Card yourself.

2. Why is this not permitted?

• The Gaiyo Card is a business mobility card and is subject to the agreements made with your employer.
• All products and travel rights are assigned centrally by your employer and Gaiyo.
• Loading products yourself could lead to administrative errors and problems with claims or reimbursements.

3. How can I get extra products or rights on my card?

• Always request this through your employer or manager.
• They can link new travel rights or products to your account in the management section of the Gaiyo Portal.
• You can then collect these products yourself via an OV-chipkaart service point using the “Collect orders” option.

In short: you should never load products or credit onto the Gaiyo Card yourself. All changes are made via your employer and Gaiyo, so that everything is processed correctly and securely.