1. Possible causes 2. Quick checklist (do-it-yourself) 3. Still not working? Please contact Tip: if it concerns rights/budgets from your organization, have your HR/manager check in the management section of the Gaiyo Portal whether the correct products are linked to your account. 4. Common solutions In short: first try another service point and “Pick up orders.” If that doesn’t work, … Read more
1. How long is my Gaiyo Card valid without activation? You must activate your Gaiyo Card within 3 months of receipt at a public transport chip card service point. 2. What happens if I don’t activate my card on time? 3. Where can I pick up my travel products? 4. Tip Activate the card as soon as possible … Read more
1. Why do I need to activate my Gaiyo Card? The Gaiyo Card will only work once it has been activated. Activation is necessary to link the card to your account and your employer’s mobility services. This must be done within 3 months of receipt. 2. Where do I activate my Gaiyo Card? You can activate the card … Read more
1. Can I use the Gaiyo Card immediately? No. Before you can travel, you must first activate the Gaiyo Card. This can be done up to three months after receiving the card. 2. How do I activate my Gaiyo Card? Please note: you are not allowed to load credit onto the card yourself. 3. What services … Read more
1. What should I do if my email address has changed? If your business email address has changed (e.g., due to a name change, migration, or new employer), this must also be updated in your Gaiyo Account. 2. How can I have my email address changed? Please contact Gaiyo Customer Service: Customer service is available 24/7 and will … Read more
1. What should I do if I forget my password? If you forget your Gaiyo password, you can easily reset it yourself. 2. How do I request a new password? 3. How do I use the login token? 4. What if it doesn’t work? In short: if you have forgotten your password, you can reset it via “Forgot your … Read more
1. What should I do if my password has expired? If your password for account activation or card application has expired, you can easily reset it yourself. 2. How do I request a new password? 3. How do I use the login token? 4. What if it doesn’t work? In short: if your password has expired, you can … Read more
1. What is my username? Your username is the email address that your employer has registered with Gaiyo on your behalf. 2. What do I use this username for? You use this email address to log in to: 3. Can I change my username myself? No. Your username (your business email address) is managed by your employer. 4. What … Read more
1. What is a Gaiyo Account? Your Gaiyo Account is the central access point to all of Gaiyo’s business mobility services. With a single account, you have access to your portal, app, and card, which you can use to arrange and manage all your travel and mobility needs. 2. What does my Gaiyo Account consist of? A Gaiyo … Read more
1. Can I use the Gaiyo App to travel on public transportation?? Yes. With the Gaiyo App, you can travel on all Dutch public transport (train, bus, tram, and metro). You can easily purchase tickets directly in the app. 2. How do I plan a trip in the App? 3. How do I purchase tickets … Read more
