1. Can I use the Gaiyo App to travel on public transportation?? Yes. With the Gaiyo App, you can travel on all Dutch public transport (train, bus, tram, and metro). You can easily purchase tickets directly in the app. 2. How do I plan a trip in the App? 3. How do I purchase tickets … Read more
1. Where is the Gaiyo Card valid? Yes, the Gaiyo Card can be used throughout the Netherlands with all transport operators that accept the OV-chipkaart. This applies to: 2. How does it work in practice? 3. Are there any exceptions? Yes, a few: 4. What else should I pay attention to? In short: the Gaiyo Card can be used … Read more
1. Does the Gaiyo Card work the same as a public transport chip card? Yes. The Gaiyo Card functions exactly like a regular public transport chip card. You use the card to check in and out at gates and card readers on public transport. 2. How do I check in? 3. How do I check out? 4. Where … Read more
1. Can I check out later with NS? Yes. When traveling with NS, you can check out later in the day: 2. What if I only discover this later (or receive a notification)? In that case, you can use the refund service via [uitcheckgemist.nl]. There, you can do the following in a few steps: 3. What if the … Read more
1. Can I permanently change my travel class? Yes, but this must always be done through your employer or manager. The standard travel class linked to your Gaiyo Account is part of the agreements your employer has made with Gaiyo. 2. How does a permanent class change work? 3. What is the difference with a temporary class change? … Read more
1. Can I change my travel class with the Gaiyo Card? Yes. You can load a temporary class change to NS 1st class onto your Gaiyo Card via the “Today 1st class” product. 2. How does a temporary class change work? The class upgrade is valid until 4:00 a.m. or until you cancel the temporary class upgrade yourself. 3. … Read more
1. Can I use my Gaiyo Card to travel on international trains? No, the Gaiyo Card can only be used for travel within the Netherlands. A separate international ticket is always required for international trains (such as Eurostar, Thalys/Eurostar, or IC Brussels). 2. Are there any exceptions, such as the ICE? Yes. You can travel on ICE trains within … Read more
1. Can I travel on the Eurostar with my Gaiyo Card or e-ticket? No. It is not possible to travel on the Eurostar with your Gaiyo Card or a standard Gaiyo e-ticket. 2. How can I travel on the Eurostar? To travel with Eurostar (e.g., Amsterdam – Brussels – London or Paris), you must purchase a separate international ticket. 3. Does this only … Read more
1. Can I travel on ICE trains with my Gaiyo card or e-ticket? Yes, you can. You can use ICE trains within the Netherlands without paying a surcharge. 2. On which routes can I travel without paying a surcharge? Domestic travelers can therefore board and alight at Dutch ICE stations at no extra cost. 3. Is a … Read more
1. Can I cancel a surcharge that I purchased at the Surcharge Terminal? Yes. A surcharge that you activated with your Gaiyo card at the Surcharge Terminal can be canceled at the same terminal within 30 minutes. The amount will then be automatically refunded. 2. Can I cancel a surcharge that I purchased as an e-ticket via the … Read more
