My PIN code for refueling no longer works. What should I do?
Contact Gaiyo customer service at 0900-662 46 49 or send an email to business-support@gaiyo.com. Gaiyo is available 24/7.
Archieven: FAQs
Can I change my PIN code for refueling?
The PIN code cannot be changed. It is generated and determined by the system during the application process.
Where can I find my PIN code for refueling?
Your PIN code is listed in the Gaiyo Portal. 1. Log in here and click on your profile icon at the top right of the screen. 2. Then select “Account settings” In the Your card(s) section, you will see the text “Show PIN code”. Click on this. 4. Your PIN code is now displayed on … Lees verder
How does refueling with the Gaiyo card work?
Use the Gaiyo Card when refueling as you would a debit card. The transaction is processed via the magnetic strip on the back of the Gaiyo Card. Depending on the equipment at the gas station you are using, insert your Gaiyo Card into the payment card machine or swipe the magnetic strip through the payment … Lees verder
Where can I refuel with my Gaiyo Card?
You can refuel at all gas stations in the Netherlands. The Gaiyo Card is also accepted at unmanned gas stations.
What should I do if my OV-fiets has been stolen or lost?
Please note that the following costs will be charged to your employer:
What should I do if I lose the key to my OV-fiets?
Report the loss immediately to OV-fiets by calling 030-751 51 55. The cost of losing or having your OV-fiets key stolen is €20. These costs will only be credited if the key is found quickly. If the lock has already been replaced, the costs will not be credited.
What should I do if my OV-fiets is damaged during my rental period?
Please contact OV-fiets by calling 030 – 751 51 55 to report the damage, request the repair costs, and arrange for collection if necessary. The collection costs are €50.
How long can I rent an OV-fiets?
You can rent an OV-fiets for a maximum of 72 consecutive hours. After that, a surcharge of €5 per 24 hours applies. After 3 days of rental (72 hours), the rental fee is €9.45 per day. This will be charged to your employer. Please note that if the bicycle is not returned after 21 days, … Lees verder
Can I return an OV-fiets bicycle somewhere else?
Yes, you can. If you return an OV-fiets at a location other than where you rented it, a €10 surcharge will be charged for logistics.