An e-ticket for public transport is a digital train ticket that you purchase in advance and use on a specific date, route, and in a selected travel class. This ticket is only valid for the carrier(s) listed on the ticket. A single e-ticket can be used once for a single journey, while a day return … Lees verder
When traveling with an e-ticket for the train, you are required to show valid identification. This is necessary to verify that your name matches the information on the ticket. The identification requirement applies to everyone aged 14 and older. The following documents are accepted as valid ID: Make sure you always have one of these … Lees verder
That’s annoying! Sometimes trains are delayed or canceled due to malfunctions, delays, or incidents. The best course of action in such situations depends on the cause and your travel plans. For answers to frequently asked questions about train stoppages, delays, or other unpleasant situations during your journey, click here. Are you experiencing serious inconvenience or have … Lees verder
An e-ticket for the train is only valid under the following conditions: So make sure you have your e-ticket and ID with you during your journey. Without valid ID, the ticket may be considered invalid.
Please note: e-tickets for the train are date-specific and cannot be changed. If you have purchased a ticket for the wrong date, unfortunately it is not possible to get a refund or change the ticket. We therefore advise you to always check carefully that you have selected the correct date, route, and class before completing your payment.
1. Money back in case of delay Yes. The NS “Money back in case of delay” policy also applies to domestic NS journeys booked through Gaiyo. 2. When am I eligible? 3. How do I request a refund? You must submit a request to NS yourself. This can be done easily online using their form: Money back for … Lees verder
You can easily purchase an e-ticket for the train via the Gaiyo App. Follow the steps below: 1. Enter your destinationAt the top of the dashboard, you will see the ‘Current location’ field. Enter your departure and arrival locations here. Then scroll to the ‘Public transport tickets’ widget. 2. Select the correct ticketFind the NS … Lees verder
Did you lose something or find something during your train journey? Gaiyo can help you on your way. Are you traveling with NS? For information about lost and found items on NS trains or at stations, click here to go to the official NS page. Are you traveling with another transport company? Did you lose your item … Lees verder
Yes, you can. You can buy a train ticket for someone else, such as your partner, friend, or colleague, via Gaiyo. Please note that e-tickets are always personal – the name on the ticket must match the traveler’s ID. How to change the name: Before finalizing the ticket, click on the pencil icon on the screen where … Lees verder
Yes, you can. Did you receive a fine on the train? You can appeal via NS Customer Service, but only if you did not pay the fine directly on the train. Important: More information about appeals or payments can be found on the NS website or via their customer service.
