Need help using the Gaiyo app or experiencing issues with your account, ride, or payment? We’re happy to help.
For issues with the Gaiyo app itself, such as technical malfunctions or account questions:
- Call our helpdesk at 0900‑662 46 49 for quick support.
For questions about Felyx scooters — for example, ride issues, parking questions, or fines — please contact Felyx customer service:
- Email: klantenservice@felyx.nl
- Phone: 085 2080 470
Do you have another question? Send a request via the help form in the app or on the Felyx website.