1. Why are settings important?

To book and use services such as a shared car, shared scooter, or shared bicycle, the Gaiyo App must be able to connect to your phone and your surroundings. Without the correct settings, reservations, unlocking, and locking will not work.

2. Which settings must be enabled?

a) Mobile data (3G/4G/5G)

• Required to make a reservation.
• Required to unlock and lock a vehicle.
• Make sure you always have an active internet connection.

b) Bluetooth

• Used to check whether you are near the reserved vehicle.
• Without Bluetooth, the app cannot connect to open a car, Moped, or bike.

c) Location services (GPS)

• Required to show services in your area (e.g., available shared cars nearby).
• Ensures correct positioning when starting and ending a trip.

3. How do I check these settings?

• iOS: Go to Settings → Privacy & Security → Location Services / Bluetooth / Mobile Network → Gaiyo and put it in Allow.
• Android: Go to Settings → Location / Connections / Apps → Gaiyo and make sure all permissions are put in to on.

In short: always put in mobile data, Bluetooth, and location services if you want to book, unlock, or lock a shared car, shared scooter, or shared bike via Gaiyo.