1. What is my username?

Your username is the email address that your employer has registered with Gaiyo on your behalf.

2. What do I use this username for?

You use this email address to log in to:

• The Gaiyo Portal (my.gaiyo.com).
• The Gaiyo App (iOS or Android).

3. Can I change my username myself?

No. Your username (your business email address) is managed by your employer.

• Is your email address changing (for example, due to a name change or internal migration)? Please contact your HR department or manager so that this can also be updated in Gaiyo.

4. What should I pay attention to when logging in?

• Always use the business email address registered by your employer.
• Check that you are using the correct password or Single Sign-On (SSO).
• If you encounter any problems, please contact the Gaiyo Service Desk or your internal administrator.

In short: your username is always your business email address.