1. When can I apply for a Gaiyo Card? You do not need to actively apply for the card yourself. As soon as your employer submits your details to Gaiyo and they have been processed, the application process will begin. 2. How will I be informed? You will receive an activation email from Gaiyo requesting … Read more
1. What can I use the Gaiyo Card for? The Gaiyo Card is your business mobility card and works just like a public transport chip card. You can use it to: 2. How does the Gaiyo Card work on public transport? 3. How does the Gaiyo Card work for refueling and charging? 4. Can I use the Gaiyo … Read more
1. When will my Gaiyo Card be delivered? You will usually receive your Gaiyo Card within 5 business days after activating your Gaiyo Account. Please note that delivery by PostNL can sometimes be delayed by a few days. 2. What do I need to do to start the application process? 3. Can I travel while I am waiting for my card? … Read more
1. How does exiting with the Gaiyo Card at a P+R work? At P+R locations with license plate recognition, follow these steps: 2. What do I use the Gaiyo Card for at P+R? 3. What happens if the check fails? If you have traveled with NS, press the help button and discuss it with the operator. … Read more
1. Do I need to keep my Gaiyo Card after leaving employment? No. The Gaiyo Card is a business public transport chip card that remains the property of Gaiyo or your employer. You must always return the card when your employment ends. 2. Where do I return the card? You can return the card together with a short accompanying … Read more
1. Can I reuse a recovered card? No. Once you have reported your Gaiyo Card as lost or stolen, it will be permanently blocked. 2. What should I do with the recovered card? You must return the recovered card to Gaiyo. 3. How can I continue to travel? 4. Why can’t a recovered card be used anymore? Because the card … Read more
1. How do I report a lost Gaiyo Card? If this does not work, please contact Gaiyo customer service: T: 0900-662 46 49 · E: business-support@gaiyo.com 2. Will my current card be blocked? Yes. As soon as you report a defective/lost/stolen card, the card may be blocked by Gaiyo to prevent misuse. 3. Can I continue to travel while … Read more
1. How do I report a broken or defective Gaiyo Card? If this does not work, please contact Gaiyo customer service: T: 0900-662 46 49 · E: business-support@gaiyo.com 2. Will my current card be blocked? Yes. As soon as you report a defective/lost/stolen card, the card may be blocked by Gaiyo to prevent misuse. 3. Can I continue to … Read more
1. Can I convert a business trip to a private trip (or vice versa)? Yes. You can classify a trip you have made as a private trip yourself via the Gaiyo Portal or the Gaiyo App. 2. How does this work exactly? 3. Until when can I make this change? 4. How are the costs settled? In short: did you accidentally … Read more
1. Can I put in credit to my Gaiyo Card myself? No. It is not permitted to put in credit to the Gaiyo Card yourself, even for private travel. 2. Why am I not allowed to put in credit? 3. Are there any exceptions? Yes. Refunds via uitcheckgehttp://www.uitcheckgemist.nl mist.nl can be loaded onto the card. 4. How can I make … Read more
