Archives: FAQs

1. Why are settings important? To book and use services such as a shared car, shared scooter, or shared bicycle, the Gaiyo App must be able to connect to your phone and your surroundings. Without the correct settings, reservations, unlocking, and locking will not work. 2. Which settings must be enabled? a) Mobile data (3G/4G/5G) b) … Read more

1. Can I customize my dashboard myself? Yes. You can customize the layout of the widgets on your dashboard (home page) to suit your preferences. 2. How do I adjust the layout? 3. Which widgets can I customize? Depending on your account and the (business) services you use, you will see widgets such as: 4. … Read more

1. Can I use Gaiyo without location services? No. When location services are disabled on your phone, Gaiyo cannot determine your current position and cannot calculate routes. 2. Why does Gaiyo need location services? 3. Can I still do anything without location services? Yes, to some extent: 4. How do I enable location services? In short: without location services, Gaiyo … Read more

1. Can I delete my Gaiyo private account myself? Yes. You can delete your private account yourself via the Gaiyo App. 2. How do I delete my private account step by step? 3. What happens after deletion? 4. Can I create a new account later? Yes. You can always register a new Gaiyo private account by signing up … Read more

1. Can I also use Gaiyo privately? Yes. In addition to business accounts, you can also create a private Gaiyo account. This allows you to use, book, and pay for mobility services yourself. 2. How do I create a private account? 3. How do I pay for services? 4. How do I activate shared mobility? To … Read more

1. How do I remove my phone number from the Gaiyo App? 2. How do I add (or re-add) my phone number? You can only add a phone number if it is necessary for using a service, for example when booking a bike or car. 3. Why do I need to add a phone number? … Read more

1. Do I have to provide my social security number? No. It is not mandatory to share your social security number with Gaiyo. 2. What does the Dutch Data Protection Authority say? The Dutch Data Protection Authority (AP) recommends that you always conceal your social security number when sharing a copy or photo of your ID. 3. How do I conceal my BSN … Read more

1. Why does Gaiyo request a payment of 1 cent? Gaiyo offers various services that are paid for via direct debit. To enable this, you must confirm your bank account number (IBAN) and authorize us to do so. 2. How does the 1 cent transfer work? 3. Is the 1 cent payment mandatory? Yes. Without this confirmation, your … Read more