Do I have to return the Greenwheels car to where I picked it up?
Yes, you must always return the Greenwheels car to the fixed, designated parking spot from where you picked it up. Each car has its own fixed return location. Return guidelines:
Archives: FAQs
The designated spot for my Greenwheels car is occupied – what should I do?
These steps ensure that your trip is properly completed and that everyone is aware of the unusual parking situation.
How do I refuel a Greenwheels car via Gaiyo?
Greenwheels cars are equipped with a fuel card in the glove compartment, which allows you to refuel for free in the Netherlands if you have at least ¼ tank of fuel left at the end of your trip. Follow these steps: Why refuel?
Can I use Greenwheels cars via Gaiyo with a foreign driver’s license?
Yes, you can. To use a Greenwheels car via Gaiyo, you must: Verification process
Which cars does Greenwheels have available through Gaiyo?
Greenwheels offers a varied fleet of more than 2,900 cars in 185+ cities, divided into different categories: Compact city cars Mid-range Station wagon & delivery van General features
Can I use a Greenwheels car to travel abroad via Gaiyo?
Sure! You can travel within Europe (including the United Kingdom) without special permission. Travel outside Europe is only possible with prior permission from Greenwheels. What you need to know before your road trip:
What should I do in case of an emergency or breakdown with a Greenwheels car via Gaiyo?
In the event of a breakdown or emergency during your journey, follow these clear steps:
What happens if I commit a traffic violation with a shared car via Gaiyo?
If you commit a traffic violation while driving a shared car (e.g., speeding or parking fine), the following rules apply:The fine will be forwarded to youEvery fine will be settled by the shared car provider via your account, because you are formally responsible as the driver.Administration costsIn addition to the fine, administration costs will be … Read more
Am I insured when using a Check scooter via Gaiyo?
Yes, all Check-deel scooters are third-party insured, which means that damage to third parties during your ride is covered as standard. Please note the excess in the event of damage: Third-party insurance When does the excess apply?
I can’t drive any further—what should I do with a Greenwheels car via Gaiyo?
If you have to stop because your car won’t drive or is sounding alarms, follow these steps immediately: