No, you don’t have to. Once you’ve selected a scooter via Gaiyo, you can leave it anytime within the service area. There is no obligation to return to the original starting location. Where should I park it?
Yes, you need a valid driver’s license to reserve and drive an e-scooter through Gaiyo. The following rules apply: Without a valid driver’s license (AM, A, or B), you cannot reserve or use a scooter via Gaiyo. During the first reservation where a driver’s license is required, you will automatically be asked to scan it … Read more
If you receive a traffic fine during a trip, for example for parking illegally, speeding, or not wearing a helmet, the following steps apply: Additional points to note
You can park your Felyx scooter anywhere within the official service or care area, as long as it is legal and you respect public space: Felyx encourages you to park as you would park your own scooter or bicycle: safely, neatly, and without causing any inconvenience.
Need help using the Gaiyo app or experiencing issues with your account, ride, or payment? We’re happy to help. For issues with the Gaiyo app itself, such as technical malfunctions or account questions: For questions about Felyx scooters — for example, ride issues, parking questions, or fines — please contact Felyx customer service: Do you have another question? … Read more
No, you do not need to take out separate insurance yourself. Felyx arranges the mandatory third-party liability insurance for you, including an excess as explained below: What is covered What is your excess? When does the insurance expire?
You can rent a Felyx e-scooter for both short and long trips, depending on your needs. Please note the following: There is no maximum rental time: you can continue to use the scooter within the service or care zone as long as the battery is sufficient and you do not violate any other conditions (such as … Read more
Please note: Greenwheels cars must always be returned to their designated parking spot, the spot where you picked them up. Each car has its own designated location, which is also visible in the app. Steps to end the ride correctly: 2. Open the Gaiyo app and tap on your active Greenwheels reservation in the dashboard. … Read more
Follow these steps to easily reserve a Greenwheels shared car:1. Open the Gaiyo app and tap the orange map icon next to “Car” on the dashboard. 2. Search the map for a Greenwheels car in your area (zoom level affects your overview). 3. Tap the car in the list – recognizable by its license plate … Read more
Follow these steps to successfully start your Greenwheels car journey:1. Open the Gaiyo app and tap on your active reservation on the dashboard. 2. Tap “Start trip” to unlock the vehicle via the app. 3. Receive your personal PIN promptly, especially if the car has recently been upgraded. Enter it via the app or the … Read more
