How do I reserve a Felyx scooter via the Gaiyo app?

Follow these simple steps to reserve a Felyx e-scooter: 2. Search the map for an available Felyx scooter and tap the vehicle you want to use. 3. Select the scooter using its license plate number from the list. 4. Check out the details: prices, pickup location, and user information under “How does it work?”. 5. … Read more

Do I need a driver’s license to use a scooter through Gaiyo?

Yes, you need a valid driver’s license to reserve and drive an e-scooter through Gaiyo. The following rules apply: Without a valid driver’s license (AM, A, or B), you cannot reserve or use a scooter via Gaiyo. During the first reservation where a driver’s license is required, you will automatically be asked to scan it … Read more

Where can I park the Felyx scooter via Gaiyo?

You can park your Felyx scooter anywhere within the official service or care area, as long as it is legal and you respect public space: Felyx encourages you to park as you would park your own scooter or bicycle: safely, neatly, and without causing any inconvenience.

Where can I get help for Felyx via Gaiyo?

Need help using the Gaiyo app or experiencing issues with your account, ride, or payment? We’re happy to help. For issues with the Gaiyo app itself, such as technical malfunctions or account questions: For questions about Felyx scooters — for example, ride issues, parking questions, or fines — please contact Felyx customer service: Do you have another question? … Read more

Do I need insurance for a Felyx scooter through Gaiyo?

No, you do not need to take out separate insurance yourself. Felyx arranges the mandatory third-party liability insurance for you, including an excess as explained below: What is covered What is your excess? When does the insurance expire?

How long can I rent a Felyx e-scooter through Gaiyo?

You can rent a Felyx e-scooter for both short and long trips, depending on your needs. Please note the following: There is no maximum rental time: you can continue to use the scooter within the service or care zone as long as the battery is sufficient and you do not violate any other conditions (such as … Read more

How do I end the rental of a Greenwheels car via Gaiyo?

Please note: Greenwheels cars must always be returned to their designated parking spot, the spot where you picked them up. Each car has its own designated location, which is also visible in the app. Steps to end the ride correctly: 2. Open the Gaiyo app and tap on your active Greenwheels reservation in the dashboard. … Read more

How do I book a Greenwheels car via the Gaiyo app?

Follow these steps to easily reserve a Greenwheels shared car:1. Open the Gaiyo app and tap the orange map icon next to “Car” on the dashboard. 2. Search the map for a Greenwheels car in your area (zoom level affects your overview). 3. Tap the car in the list – recognizable by its license plate … Read more