Checking in with an e-ticket works differently than with an OV-chipkaart. An e-ticket does not have a chip and therefore cannot be used at regular check-in gates. However, at certain locations, such as metro stations, you can use it to open gates via a QR code. How it works: Please note: Still having trouble? Ask a station … Read more
An e-ticket is only valid on the date and within the time period for which it was purchased. The exact validity is clearly stated on the ticket under the heading “Valid until”. After this date and time, the e-ticket is no longer valid as a ticket, even if it has not yet been used or activated. Important points to … Read more
Do you have a question or are you experiencing a problem with the Gaiyo app? We are happy to help you. For support with using the Gaiyo app: For questions about transportation itself (such as delays, refunds, or lost items): Please contact the customer service department of the relevant transportation provider. They can help you with … Read more
Whether you can take a bicycle on public transport depends on the rules of the relevant transport operator. In many cases, specific conditions apply regarding times, type of bicycle, and means of transport. General guidelines: Please note: An additional ticket or surcharge may be required for regular bicycles. Always check the terms and conditions of the transport operator … Read more
Are you experiencing a problem starting, using, or ending a Check shared moped via the Gaiyo app? Then the Check helpdesk will help you further. For technical support or ride problems, please contact Check directly via: support@ridecheck.app Please clearly state in your email:
When you have finished your ride on a Check shared Moped, it is important to park it neatly and according to the rules. This way, we keep public spaces safe and accessible for everyone. You may park the Moped: In some municipalities, there are designated parking spaces where you must park. The Gaiyo app shows whether you … Read more
To avoid inconvenience and fines, it is important that you always park your Check Moped in a permitted and safe place. There are also clear places where you should never park. Never park your Check Moped: The Gaiyo app helps you stay within the Check service area. If you park the Moped in an undesirable location, you … Read more
A ride with a Check shared moped via Gaiyo is transparent and you pay per minute. The costs are as follows: During the pause, the moped remains reserved for you, but at a reduced rate. Pausing is useful if you want to stop for a moment without anyone else being able to use the moped. … Read more
In most cities, you can use a Check shared moped between 6:00 a.m. and 1:00 a.m. In some cities, riding is permitted 24/7. This currently applies to: The available times may vary per municipality based on local regulations. The Gaiyo app automatically shows whether a moped is available at your location and time. Outside the permitted hours … Read more
Renting a Check shared moped via Gaiyo is quick and easy. Follow the steps below for a smooth start and a correct end to your ride. Start your ride End your ride Please note: you can only end your ride within the service area. This area is clearly displayed in the app.
