Yes, you can. You can buy a train ticket for someone else, such as your partner, friend, or colleague, via Gaiyo. Please note that e-tickets are always personal – the name on the ticket must match the traveler’s ID. How to change the name: Before finalizing the ticket, click on the pencil icon on the screen where … Lees verder
Yes, you can. Did you receive a fine on the train? You can appeal via NS Customer Service, but only if you did not pay the fine directly on the train. Important: More information about appeals or payments can be found on the NS website or via their customer service.
If you want to use the off-peak discount, your entire train journey must take place during off-peak hours. Outside these times, the ticket is not valid. Off-peak hours on weekdays: On weekends and national holidays, the off-peak discount applies all day. Always check your departure and arrival times carefully to avoid traveling during rush hour.
No, with an e-ticket you do not need to check in or out as you would with an OV-chipkaart, because there is no chip in the ticket. However, you can use the e-ticket to open closed gates at stations. Please note: Find a gate with the symbol “Scan tickets” and a glass scanner where you … Lees verder
If the gate does not open when you scan your e-ticket, try the following: Still not working? Ask a station employee for assistance or contact customer service.
Via Gaiyo, you can easily purchase and activate e-tickets for regional and city transport, such as buses, trams, metros, and ferry services. These tickets are available per transport provider and can only be used after activation in the Gaiyo app. Once you activate a ticket, the validity period starts and the corresponding QR code appears. Show this code when asked … Lees verder
You can easily purchase e-tickets for regional and city transport, such as buses, trams, metros, and ferry services, via the Gaiyo app. Follow the steps below to order and activate a ticket immediately. 1. Open the Gaiyo app On the dashboard, scroll down to the “Public transport tickets” widget. 2. Select and edit your ticket … Lees verder
Checking in with an e-ticket works differently than with an OV-chipkaart. An e-ticket does not have a chip and therefore cannot be used at regular check-in gates. However, at certain locations, such as metro stations, you can use it to open gates via a QR code. How it works: Please note: Still having trouble? Ask a station … Lees verder
An e-ticket is only valid on the date and within the time period for which it was purchased. The exact validity is clearly stated on the ticket under the heading “Valid until”. After this date and time, the e-ticket is no longer valid as a ticket, even if it has not yet been used or activated. Important points to … Lees verder
Do you have a question or are you experiencing a problem with the Gaiyo app? We are happy to help you. For support with using the Gaiyo app: For questions about transportation itself (such as delays, refunds, or lost items): Please contact the customer service department of the relevant transportation provider. They can help you with … Lees verder
