I can’t unlock my Bolt e-bike
If you are unable to unlock your e-bike due to another technical issue, please contact our Support team.
Archieven: FAQs
I cannot start or end my Bolt e-bike ride.
If you are unable to start or end your ride, please ensure that: If this does not resolve your issue, please try the following: If you encounter other technical issues when starting or ending your ride, please contact our Support team via the app.
How do I book a BOLT e-bike?
Follow the steps below to book a BOLT e-bike via Gaiyo. 1. Open Gaiyo and tap the left icon next to Plan your trip at the bottom of the app to open the QR code scanner. 2. Scan the QR code of the BOLT bike you want to use. 3. Tap confirm to continue. 4. … Lees verder
Where can I use and park my Bolt e-bike?
Please note the areas below where restrictions apply, see also the map in the app:
I have a Donkey Republic bike that is defective, what should I do?
You can cancel the rental before you unlock the bike (for the first time), in which case the reservation will be released and you will not be charged for the rental. You can also change bikes before unlocking the bike for the first time. Please check whether bikes are available at the same pick-up location.
Can I unlock my Donkey Republic bike multiple times?
During your rental period, you can park, lock, and unlock the Donkey Republic bike at a bike rack as often as you like. That bike can only be used by you and will not be assigned to anyone else during your current rental. You do not have to park it at one of the pick-up … Lees verder
Where do I return my Donkey Republic bike at the end of my rental period?
Donkey Republic uses fixed locations where you can return the bike. It is therefore possible to return the bike to a different location than where you picked it up. View these locations in the app.
How do I book a Donkey Republic shared bike?
Follow these steps to book a Donkey Republic bike through Gaiyo. 1. Open Gaiyo and view the available bikes under Bike Rental and click on “Ride”. 2. Click on “Ride now” to reserve the bike. You can also read general information about the bike on this screen. 3. Please indicate here whether you would like … Lees verder
I can’t unlock my Donkey Republic bike, what should I do?
Always check that your mobile internet and Bluetooth are turned on and try again. If you are still unable to end the rental, please contact Donkey Republic at 085-8885646. If your device battery is empty during a reservation, you can also install Gaiyo on another device and log in with your own account to end … Lees verder
Do I need an internet connection?
You only need to be online when you rent the bike and when you end the rental. Once that’s done, you can enjoy the city in offline mode. You unlock the bike with the Gaiyo app, which connects to the smart lock on the bike via Bluetooth.