Donkey Republic uses fixed locations where you can return the bike. It is therefore possible to return the bike to a different location than where you picked it up. View these locations in the app.
Follow these steps to book a Donkey Republic bike through Gaiyo. 1. Open Gaiyo and view the available bikes under Bike Rental and click on “Ride”. 2. Click on “Ride now” to reserve the bike. You can also read general information about the bike on this screen. 3. Please indicate here whether you would like … Read more
Always check that your mobile internet and Bluetooth are turned on and try again. If you are still unable to end the rental, please contact Donkey Republic at 085-8885646. If your device battery is empty during a reservation, you can also install Gaiyo on another device and log in with your own account to end … Read more
You only need to be online when you rent the bike and when you end the rental. Once that’s done, you can enjoy the city in offline mode. You unlock the bike with the Gaiyo app, which connects to the smart lock on the bike via Bluetooth.
If you ensure that the Donkey shared bicycle is always locked when not in use and you use the supplied chain as extra security at night, we hope that this will not happen. If the Donkey shared bike is stolen, please contact Donkey Republic as soon as possible. Donkey Republic will search for the bike … Read more
You can unlock and lock Donkey Republic bikes using the Gaiyo app. Make sure you have an internet connection. 1. Open the reservation and click on “Start rental”. Please note: you must be near the bike to start the reservation. 2. Go through the check questions and click on “Start driving”. 3. Click on the … Read more
It is important that you always insert the cable properly into the holder on top of the rear mudguard after unlocking the lock, otherwise the e-bike will still think that the vehicle is locked. As a result, you will not be able to lock your e-bike at the end of your ride. If the e-bike … Read more
If the electric assistance does not work from the start of your ride or suddenly stops working during your ride, check that the cable from the lock is properly inserted into the holder on the rear mudguard. Check that the cable is fully inserted into the holder. If the electric assistance still does not work, … Read more
Follow the steps below to book a Dott bike via Gaiyo 1. Open Gaiyo and tap the left icon next to Plan your trip at the bottom of the app to open the QR code scanner. 2. Scan the QR code of the Dott bike you want to use. 3. Tap confirm to continue. 4. … Read more
Yes, click on your active reservation at the top of the dashboard in Gaiyo and then click on the gray lock icon to close the lock. Please note that the rental costs will continue to accrue. Always put the bike in the physical lock as well! When putting the device in lock mode, you should … Read more
