If you are unable to start or end your ride, please ensure that:

• You are near the e-bike and in the correct location
• You have a good internet connection and your GPS is enabled.
• If the app keeps searching for different WiFi points, turn off your WiFi and restart it.

If this does not solve your problem, try the following:

• Force close the app and reopen it
• Update the app if a new app release is available
• Update your phone’s operating system
• Restart your phone
• If the problem persists, reinstall the app.

If you encounter other technical problems when starting or ending your ride, please contact our Support team via the app, at support@gaiyo.com, or call us during business hours at: 0900-662 46 49