You can always view your balance by going to the wallet. In the transaction overview, you can see your top-ups. You will also find all transactions that have been made when using a shared bike or purchasing a ticket. If you do not have enough balance in your wallet and your balance becomes negative due … Lees verder
If you want to use a service, we will put an amount aside as a reservation. If the final costs are less than the reservation, the amount will automatically be refunded to your Wallet. Your reservation can consist of the following components: Basic costs: this includes the hourly rate for renting a car or the … Lees verder
The balance in your Wallet is yours. You can request a refund of the remaining amount at any time, free of charge, by sending an email to . Travel credit you have received as part of a promotion cannot be exchanged for cash and will therefore not be refunded.
No, travel credit that you have received from us free of charge cannot be exchanged for cash and will not be refunded.
You can reserve a parking space by booking it in advance. 1. Open the Gaiyo app and go to the parking widget via the dashboard.Then go to “Parking service” and click on “Plan your parking space for later”. 2. Enter the city or your location in the area where you would like to park under … Lees verder
Drive up to the barrier/gate. Then open the barrier/gate from the details page in the Gaiyo app.
During the duration of your reservation, you can enter and exit the garage on foot via the so-called “pedestrian exits.” If the exits are electronically locked, you can open them by tapping the “Open pedestrian door” button. Leaving the garage by opening the barrier means that you are ending your reservation (to open the barrier, … Lees verder
Yes, you can. If you stay longer, this will affect the final price you pay.
If you want to change the time or location, we recommend canceling your current reservation and making a new one from the app.
