How do I open the barrier or garage door?
Drive up to the barrier/gate. Then open the barrier/gate from the details page in the Gaiyo app.
Archives: FAQs
Can I enter and exit the parking lot at any time?
During the duration of your reservation, you can enter and exit the garage on foot via the so-called “pedestrian exits.” If the exits are electronically locked, you can open them by tapping the “Open pedestrian door” button. Leaving the garage by opening the barrier means that you are ending your reservation (to open the barrier, … Read more
Can I stay longer than I have booked?
Yes, you can. If you stay longer, this will affect the final price you pay.
Can I change my reservation?
If you want to change the time or location, we recommend canceling your current reservation and making a new one from the app.
Can I cancel the reservation?
You can cancel your reservation up to 24 hours before the time of the reservation.
Need help with your ParkBee reservation?
Questions or problems with Gaiyo? You can get immediate assistance by calling our helpdesk at 0900-662 46 49. Questions or problems regarding the garage? Please contact the ParkBee helpdesk at +31 20 532 0795.
How can I find my parking transactions?
1. In the dashboard, click on the menu, the three lines in the top right corner. 2. Then click on “Wallet.” 3. Then click on “Transaction history.” 4. You will now see the receipt for your parking session with all the details.
How does Gaiyo parking work?
Open the Gaiyo app and go to the parking widget via the dashboard. 2. Here you can see all parking services and locations for parking in your area. Select a location or parking spot and tap “Park”.1. Set the parking duration;2. Check your parking zone;3. Select the license plate number and click “Start parking” The … Read more
How do I pay for street parking?
The parking session is paid for from your wallet, so make sure you always have enough money in your wallet. Tip: How can I top up my wallet?
What are the costs for street parking?
You can view the current parking costs via the “Parking” widget. Tip: doordat je een eindtijd opgeeft voor het straat parkeren, geeft Gaiyo vooraf een totaal overzicht van de kosten en zal je nooit meer dan dat betalen.