Do I need to keep the app open during paid parking?
No, you can close Gaiyo during a parking session. However, please remain logged in so that you can stop the transaction.
Archives: FAQs
How do I stop my parking session?
A current parking session can always be viewed via the Gaiyo dashboard. You will see a “P” icon at the top of the dashboard, indicating that your car is parked. Click on the notification at the top of the dashboard and then click on the blue button at the bottom of the screen with the … Read more
Forgot to stop parking, what now?
That’s very annoying! You can stop your parking session via the app. Gaiyo will send you a push notification every hour to inform you about your current parking session. To receive these notifications, you must give Gaiyo permission to send push notifications. Tip: You can specify a generous end time for your parking session via Gaiyo. … Read more
Do I need to specify an end time for my parking action?
Yes, you need to follow these steps. 1. Tap “Park” in the Parking widget on the dashboard. 2. Tap “Parking end time.” 3. Select the end date and end time for your parking session, then click “Confirm.” 4. Click on “Park now” Paid parking will now automatically stop once the specified end time has been … Read more
Can I add multiple cars to my account?
Yes, you can add multiple license plates to your account. Open your account page by clicking on the three lines in the top right corner of the dashboard. Then click on your account name, scroll down to “License plates” and click on the + icon to add a new license plate.
Do I need to grant the app access to my location?
Not necessarily, you can also use Gaiyo without giving the app access to your location. However, you will not be able to see certain information, such as the distances to parking locations. We therefore recommend that you give the app access.
In which municipalities can I park on the street?
View here the current overview of all affiliated municipalities where you can park on the street using Gaiyo. The municipalities where street parking via Gaiyo is possible are indicated with a green check mark under Mobile parking.
Can I also park in a parking garage with Gaiyo?
In addition to street parking, it is also possible to park at ParkBee garages with Gaiyo. For more information, see: Parking at ParkBee with Gaiyo
I received a fine while I was registered, what should I do now?
Did you receive a fine even though you had a valid parking booking in the Gaiyo app? Check whether the booking has been entered correctly in Gaiyo. Submit an objection Were you registered correctly? Then submit an objection to the municipality. A screenshot of your Gaiyo transactions is sufficient proof. The settlement of an additional … Read more
How do I book a bicycle or e-bike via CycleHub?
Step 1: Make a reservation via the dashboard Step 2: Make a reservation Step 3: Start the rental Press “Start trip” and follow the instructions. One of the checks is to stand near a hub to start the ride. Step 4: Choose your bike or e-bike Select an available bike or e-bike and click on … Read more