Step 1: Make a reservation via the dashboard Step 2: Make a reservation Step 3: Start the rental Press “Start trip” and follow the instructions. One of the checks is to stand near a hub to start the ride. Step 4: Choose your bike or e-bike Select an available bike or e-bike and click on … Read more
If you are unable to start or end your ride, please ensure that: If this does not solve your problem, try the following: If you encounter other technical problems when starting or ending your ride, please contact our Support team via the app, at support@gaiyo.com, or call us during business hours at: 0900-662 46 49
End your ride or rental of the bike or e-bike by pressing “End ride.” 2. You can return the bike to any Cycle Hub parking lot. Find one on the map and make sure you are within the hub area before ending your ride. 3. Lock your bike or e-bike and press “End” … And … Read more
If you are unable to unlock the lock on a bike or e-bike due to another technical issue, please contact our Support team via the app, at support@gaiyo.com or call during office hours at: 0900-662 46 49
Have you arrived at your final destination? Find a return location via the app.Click on “End rental,” go through the check questions, and lock your bike to end your reservation.
If you are unable to unlock your e-bike due to another technical issue, please contact our Support team.
If you are unable to start or end your ride, please ensure that: If this does not resolve your issue, please try the following: If you encounter other technical issues when starting or ending your ride, please contact our Support team via the app.
Follow the steps below to book a BOLT e-bike via Gaiyo. 1. Open Gaiyo and tap the left icon next to Plan your trip at the bottom of the app to open the QR code scanner. 2. Scan the QR code of the BOLT bike you want to use. 3. Tap confirm to continue. 4. … Read more
Please note the areas below where restrictions apply, see also the map in the app:
You can cancel the rental before you unlock the bike (for the first time), in which case the reservation will be released and you will not be charged for the rental. You can also change bikes before unlocking the bike for the first time. Please check whether bikes are available at the same pick-up location.
