1. In the dashboard, click on the menu, the three lines in the top right corner. 2. Then click on “Wallet” 3. Then click on “Transaction history” 4. Here you will find all receipts for your transactions. 5. You can click on the receipt to view all details.
We ask for a deposit when renting a car for unforeseen circumstances. The deposit can be used to rent all shared cars that can be booked through Gaiyo. It is therefore not necessary to submit a new deposit each time. Once the rental has ended, you can submit a request to have the deposit refunded … Read more
Go to your Wallet in Gaiyo > then click on Deposit & Reservations > Click on the amount of your deposit and you will see “Release deposit” at the bottom of the screen. Click on this to request a release of your deposit. If there are no outstanding payments, we will refund your deposit to your account within 5 to 10 … Read more
It may happen that you have a balance in your wallet, but it is insufficient to book a service or purchase an e-ticket. You can then immediately top up your wallet to the required balance. Instead of “Confirm selected,” the app will display “Top up.”Because the current balance is insufficient, you can top up the … Read more
You can easily deposit money into your Wallet via iDEAL: 1. Click on the three lines in the top right corner and go to “Wallet.” 2. Here you can see your current balance and view your transactions and payments. Tap “Top up” to continue. 3. Select your preferred payment method by tapping on the dropdown … Read more
You can always view your balance by going to the wallet. In the transaction overview, you can see your top-ups. You will also find all transactions that have been made when using a shared bike or purchasing a ticket. If you do not have enough balance in your wallet and your balance becomes negative due … Read more
If you want to use a service, we will put an amount aside as a reservation. If the final costs are less than the reservation, the amount will automatically be refunded to your Wallet. Your reservation can consist of the following components: Basic costs: this includes the hourly rate for renting a car or the … Read more
The balance in your Wallet is yours. You can request a refund of the remaining amount at any time, free of charge, by sending an email to . Travel credit you have received as part of a promotion cannot be exchanged for cash and will therefore not be refunded.
No, travel credit that you have received from us free of charge cannot be exchanged for cash and will not be refunded.
You can reserve a parking space by booking it in advance. 1. Open the Gaiyo app and go to the parking widget via the dashboard.Then go to “Parking service” and click on “Plan your parking space for later”. 2. Enter the city or your location in the area where you would like to park under … Read more
