My Dott e-bike isn’t working, what should I do?

There are a few reasons why you might be experiencing this problem. Make sure you have carefully followed the instructions for starting a ride. If the bike still won’t start, please contact customer service at support@ridedott.com or by phone:

For the Netherlands +31 20 532 1766

For Belgium +32 2 586 22 20

Is something wrong with the Gaiyo app? Send an email to support@gaiyo.com or call during office hours at: 0900-662 46 49