1. Can I travel on the Eurostar with my Gaiyo Card or e-ticket?

No. It is not possible to travel on the Eurostar with your Gaiyo Card or a standard Gaiyo e-ticket.

2. How can I travel on the Eurostar?

To travel with Eurostar (e.g., Amsterdam – Brussels – London or Paris), you must purchase a separate international ticket.

• This cannot be done with the Gaiyo Card or regular e-tickets.
• Please contact the Gaiyo business support helpdesk to book such an international ticket.

3. Does this only apply to Eurostar?

No. This rule applies to all international trains (such as Eurostar, Thalys/Eurostar, and IC Brussels):

• Domestic travel on Dutch trains is possible with the Gaiyo Card or App.
• International travel requires a separate international ticket.

4. Where can I go for support?

To book a Eurostar ticket or other international train ticket:

• Email: business-support@gaiyo.com
• Call: 0900-6624649

In short: you always need a separate international ticket to travel with Eurostar. You can easily arrange this through the Gaiyo business support helpdesk.