Problems with Gaiyo P+R in Rotterdam

Did something go wrong with your P+R parking transaction in Rotterdam, and did you pay parking fees that you believe should be reimbursed? You can use this form to submit a claim to request a refund of the parking fees.

We will review your request based on the information and supporting documents you upload below. If your claim is approved, we will refund the amount to the wallet of the Gaiyo account you provided.

Enter the email address you use to log in to the Gaiyo app here.
DD slash MM slash YYYY
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 40 MB.
Accepted file types: jpg, jpeg, png, pdf, Max. file size: 40 MB.
For example, a receipt from the parking event or a screenshot of your banking app.