Yes, that is possible. For organizations with many employees or complex mobility needs, a pilot can be a smart first step. Together with a selected group of users, we test how Gaiyo fits in with your wishes and processes in practice. A pilot helps to create support, gather valuable feedback, and optimize the final setup. … Read more
Yes, Gaiyo offers a complete solution for claiming travel expenses, mileage, and home working days. As an employer, you set the allowances yourself based on your mobility policy. We then set this up entirely within the platform. Would you like to encourage cycling, for example, or offer a different allowance for home working days? No … Read more
Yes, that is possible – and completely privacy-friendly. Using the Gaiyo App, employees can easily indicate whether each trip is a business, commuting, or private trip. This choice determines not only the processing but also the payment and visibility of the trip. Private trips are automatically paid for from the employee’s personal wallet, so they … Read more
Yes, Gaiyo supports links to HR and payroll systems to make mobility processes as efficient as possible. We offer various integration options tailored to the systems your organization uses. For example, via an API link, which automatically processes changes such as new hires and departures. We can also read and process periodic export files—such as … Read more
Yes, that is possible. Gaiyo supports split invoicing per entity, business unit, or cost center. This allows you to easily allocate mobility costs to the correct internal budgets or administrative structures. Whether you have multiple companies, departments, or cost centers within a single organization, we ensure that invoicing aligns with your internal structure. All you … Read more
An e-ticket for public transport is a digital train ticket that you purchase in advance and use on a specific date, route, and in a selected travel class. This ticket is only valid for the carrier(s) listed on the ticket. A single e-ticket can be used once for a single journey, while a day return … Read more
When traveling with an e-ticket for the train, you are required to show valid identification. This is necessary to verify that your name matches the information on the ticket. The identification requirement applies to everyone aged 14 and older. The following documents are accepted as valid ID: Make sure you always have one of these … Read more
That’s annoying! Sometimes trains are delayed or canceled due to malfunctions, delays, or incidents. The best course of action in such situations depends on the cause and your travel plans. For answers to frequently asked questions about train stoppages, delays, or other unpleasant situations during your journey, click here. Are you experiencing serious inconvenience or have … Read more
An e-ticket for the train is only valid under the following conditions: So make sure you have your e-ticket and ID with you during your journey. Without valid ID, the ticket may be considered invalid.
Please note: e-tickets for the train are date-specific and cannot be changed. If you have purchased a ticket for the wrong date, unfortunately it is not possible to get a refund or change the ticket. We therefore advise you to always check carefully that you have selected the correct date, route, and class before completing your payment.
