Please note: e-tickets for the train are date-specific and cannot be changed. If you have purchased a ticket for the wrong date, unfortunately it is not possible to get a refund or change the ticket. We therefore advise you to always check carefully that you have selected the correct date, route, and class before completing your payment.
1. Money back in case of delay Yes. The NS “Money back in case of delay” policy also applies to domestic NS journeys booked through Gaiyo. 2. When am I eligible? 3. How do I request a refund? You must submit a request to NS yourself. This can be done easily online using their form: Money back for … Read more
You can easily purchase an e-ticket for the train via the Gaiyo App. Follow the steps below: 1. Enter your destinationAt the top of the dashboard, you will see the ‘Current location’ field. Enter your departure and arrival locations here. Then scroll to the ‘Public transport tickets’ widget. 2. Select the correct ticketFind the NS … Read more
Did you lose something or find something during your train journey? Gaiyo can help you on your way. Are you traveling with NS? For information about lost and found items on NS trains or at stations, click here to go to the official NS page. Are you traveling with another transport company? Did you lose your item … Read more
Yes, you can. You can buy a train ticket for someone else, such as your partner, friend, or colleague, via Gaiyo. Please note that e-tickets are always personal – the name on the ticket must match the traveler’s ID. How to change the name: Before finalizing the ticket, click on the pencil icon on the screen where … Read more
Yes, you can. Did you receive a fine on the train? You can appeal via NS Customer Service, but only if you did not pay the fine directly on the train. Important: More information about appeals or payments can be found on the NS website or via their customer service.
If you want to use the off-peak discount, your entire train journey must take place during off-peak hours. Outside these times, the ticket is not valid. Off-peak hours on weekdays: On weekends and national holidays, the off-peak discount applies all day. Always check your departure and arrival times carefully to avoid traveling during rush hour.
No, with an e-ticket you do not need to check in or out as you would with an OV-chipkaart, because there is no chip in the ticket. However, you can use the e-ticket to open closed gates at stations. Please note: Find a gate with the symbol “Scan tickets” and a glass scanner where you … Read more
If the gate does not open when you scan your e-ticket, try the following: Still not working? Ask a station employee for assistance or contact customer service.
Via Gaiyo, you can easily purchase and activate e-tickets for regional and city transport, such as buses, trams, metros, and ferry services. These tickets are available per transport provider and can only be used after activation in the Gaiyo app. Once you activate a ticket, the validity period starts and the corresponding QR code appears. Show this code when asked … Read more
