What should I do if my OV-fiets has been stolen or lost?

  1. Report the theft immediately to OV-fiets by calling 030 – 751 51 55.
  2. Contact the local police to file a report so that an official report can be drawn up.
  3. Stick the key to a sturdy piece of cardboard and return the bicycle key to OV-fiets at the following address:
  4. NS Customer Service OV-fiets department
  5. PO Box 2572
  6. 3500 GN Utrecht

Please note that the following costs will be charged to your employer:

  • Theft of an OV-fiets with police report and key: €50
  • Theft of an OV-fiets with police report without key: €250