If you are unable to start or end your ride, please ensure that:

• You are within our operating area and where parking is permitted. Area boundaries and parking restrictions are indicated on the map in the app
• You have a good internet connection and your GPS is enabled.

If this does not resolve your issue, please try the following:

• Close Gaiyo and reopen it
• Update the Gaiyo app if a new app release is available
• Update your phone’s operating system
• Restart your phone
• If nothing else solves the problem, reinstall the app.

If you encounter other technical issues when starting or ending your ride, please contact our Support team via the app.