1. Money back in case of delay

Yes. The NS “Money back in case of delay” policy also applies to domestic NS journeys booked through Gaiyo.

2. When am I eligible?

• In case of a delay of 30 minutes or more.
• The request must be submitted to NS.
• Only applies to regular purchases.
• Not valid for credits you have received as a gift or through a promotion.

3. How do I request a refund?

You must submit a request to NS yourself. This can be done easily online using their form:

Money back for delays – NS

There you will also find the full terms and conditions and instructions.

In short: in the event of an NS delay of 30 minutes or more, you can request a refund for journeys booked with Gaiyo via the NS website.